Privacy Policy


Hosting Facilities Ltd., and its affiliates and subsidiaries ("Patronim", "Patronim.com" or "we", "us", or the "Company") take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the Patronim Platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.


This Privacy Policy explains:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your Personal Information
  • How to contact us with questions about this Privacy Policy



This Privacy Policy applies only to information that we collect on the website Patronim.com (collectively, the "Site") and through the Patronim mobile site (collectively the "Patronim Platform").



I. INFORMATION WE COLLECT

a) Information You Give Us

We collect information that you voluntarily share with us through the Patronim Platform.

If you are using the Patronim Platform to request professional services, you may give us:

  • Contact information, such as your name, physical address, telephone number, and email address
  • Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located
  • Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, or other digital payment accounts
  • Ratings and reviews of the service professionals you engage through the Patronim Platform.


If you participate on the Patronim Platform as a service professional, you may give us:

  • Contact information, such as your name, email address, mailing address, and phone number
  • Log-in information, including your Patronim Platform username and password
  • Application information, if requesting consideration to participate as a service professional through the Patronim Platform, such as your experience, skills, eligibility to work, and availability.


If you apply on the Patronim Platform for employment with Patronim, you may give us:

  • Contact information, including your name, email address, telephone number, and mailing address
  • Resume and LinkedIn profile.



More about payment card information:

Although users can submit credit card or other payment card information to pay for a service through the Patronim Platform, Patronim does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, PayPal or other, through an Internet connection secured by industry-standard Secure Socket Layer (SSL) encryption technology. PayPal then communicates to Patronim whether your payment has cleared, but does not provide payment card information to Patronim. PayPal’s privacy policy is available here.



Surveys

You may, at your choice, complete surveys on the Patronim Platform about, for example, your level of satisfaction with the Patronim Platform, your engagement with the Patronim Platform, and your awareness of Patronim Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Patronim account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.




b) Information We Collect Through Technology

We collect information through technology to enhance our ability to serve you. When you access and use the Patronim Platform, Patronim and, in some cases, our third-party service providers collect information about how you interact with the Patronim Platform. We describe below a few of the methods we use to collect information through technology.

When you visit the Patronim Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Patronim Platform to Personal Information you provide us.

We may also collect a unique identifier for your computer, mobile device, or other device used to access the Patronim Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Patronim Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.



Do We Use Cookies?

Yes. For more information about cookies, please visit our Cookies Policy.



Web Beacons

We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Patronim Platform by informing us what content is effective, monitoring how users navigate the Patronim Platform, counting users of the Patronim Platform, and counting how many e-mails sent by us were actually opened.



Your 'Do Not Track' Browser Setting

We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.

We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Patronim Platform.




c) Information Collected by Mobile Applications

When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:

  • The type of Internet browsers you use with the App.
  • Your preferred country site.
  • Your mobile operating system.
  • Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device.

We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information").

We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.



Location Tracking

If you are a service professional using Patronim's mobile application for service professionals (the "Pro Portal"), we may collect your geographic location by using Global Positioning System (GPS) information sent to us from the Pro Portal. For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal.

We only collect location information about service professionals who have been accepted to participate on the Patronim Platform and not about service requesters or about service professionals applying to participate in the Patronim Platform.




d) Information You Provide About A Third Party

If you choose to use our referral service to tell a friend about the Patronim Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Patronim Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.

If you are using the Patronim Platform to request professional services, you may provide us ratings and reviews of the service professionals you engage through the Patronim Platform.




e) Information Third Parties Provide About You

We may supplement the information we collect about you through the Patronim Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Patronim you clicked. This is often called "conversion tracking."

In addition, when third parties such as Hirease, Onfido, Sterling, or Checkr conduct background checks on service professionals, those third parties share the results of the background check with Patronim.

If you send a message to a service professional or service requester in the App, Patronim’s Layer to process the communications. During this process, Patronim and Layer receive in real time and store message data, including the date and time of the message, and the content of the messages.

If you are using the Patronim Platform as a service professional, we may receive information about you in the form of ratings and reviews from requestors who engaged your professional services through the Patronim Platform.

We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise.




f) Information You Provide to a Third Party

The Patronim Platform includes links from the Patronim Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.

For example, service professionals may be directed to a Third Party Site, such as Checkr.com, Onfido.com, SterlingTalentSolutions.com, or Hirease.com, so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.

Patronim does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site's privacy policy.

We recommend that you read the Third-Party Site's privacy policy if you choose to enter any Third-Party Site or click on a plug-in.






II. HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Patronim Platform. Some examples include:

  • Scheduling, rescheduling, and cancelling services
  • Rating and reviewing service professionals
  • Providing public profiles of service professionals
  • Addressing service complaints
  • Communicating with you by email, telephone, or text message, in accordance with your wishes
  • Managing payments for services
  • Considering whether to engage service professionals on the Patronim Platform
  • Evaluating job applications to work at Patronim
  • Improving customer service
  • Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails
  • Troubleshooting technical problems on the Patronim Platform
  • Responding to questions and feedback
  • Conducting research and analysis
  • Running online or mobile sweepstakes, contents, or other promotions
  • Marketing and advertising products and services
  • Continuously evaluating and improving the online and mobile user experience
  • Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters
  • Contacting you with regard to your use of the Patronim Platform and, in our discretion, changes to the Patronim Platform and/or the Patronim Platform policies.


By using the Patronim platform, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to us. By consenting to being contacted by Patronim, you understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Patronim, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Patronim Platform or Services, updates concerning new and existing features on the Patronim Platform, communications concerning promotions run by us and news concerning Patronim and industry developments. If you wish to opt-out of promotional emails, text messages, or other communications, you may opt-out by following the unsubscribe options described below. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Patronim Platform or the Services. You may opt-out of receiving promotional or marketing texts or calls from Patronim at any time. You may also opt-out of receiving all texts or calls from Patronim (including informational or transactional messages), however you acknowledge that opting out of receiving all texts may impact your use of the Patronim Platform or the Services.

The information described in this section may be transferred to, or processed and stored in Israel and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.






Data Retention

III. HOW WE SHARE THE INFORMATION WE COLLECT

We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:




a) Service Professional Profiles and Ratings and Reviews by Requestors

The Patronim Platform may display profiles of the service professionals who participate on the Patronim Platform. These profiles may include the service professional’s name, and ratings and reviews about the service professional provided by their customers. The service professional’s profile may be visible to all users of the Patronim Platform.

If you provide a rating or review about a service professional, we may post your first name, the initial of your last name, and the name of your neighborhood along with your rating or review on the service professional’s profile. In addition, service professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.




b) Third Parties Providing Services on Our Behalf

Third party companies and individuals provide or facilitate certain aspects of the services offered through the Patronim Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

The following are some examples of how we share your information with third-party service providers.

  • We retain third-party service providers to help us perform data analytics regarding your interactions with the Patronim Platform. For example, Google Analytics (privacy policy here) and Bounce Exchange (privacy policy here) may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the Site.
  • We may disclose your Personal Information to an attorney in the process of obtaining legal advice.
  • We use PayPal, a third-party service provider, to process any billing information, including credit card information you submit.
  • When service professionals applying to participate on the Patronim Platform in Israel provide their ID numbers for a background check, the ID number is transmitted using SSL encryption to the background check service provider. Patronim also securely provides Israel service professional's ID numbers to the check processor.



c) If You Agree To Receive Information From Third Parties

When using the Patronim Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties. All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly.




d) Social Network Site Authentication

If you choose to log-in to the Patronim Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.




e) Administrative and Legal Reasons

Required Disclosures:

We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

Legal Compliance and Protections:

We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Patronim, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.




f) Corporate Transactions

We reserve the right to disclose and transfer your information, including your Personal Information:

  • To a subsequent owner, co-owner, or operator of the Patronim Platform or successor database.
  • In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.





CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not collect any information from anyone under 16 years of age. The Patronim Platform, and products and services offered through it, are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Patronim Platform.





IV. HOW WE PROTECT THE INFORMATION WE COLLECT

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.

It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.

Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.





V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may contact info@Patronim.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Patronim Platform.

In addition, you may cancel or modify the email communications you have chosen to receive from the Patronim Platform by following the instructions contained in emails from us.


Last updated: November 2018